Yelp pauses reviews for store over Kelly Clarkson feud

Kelly Clarkson’s dispute with a Brooklyn shop has spilled beyond social media. Now, Yelp has paused new reviews for the Art of Play store.

As of Oct. 12, the platform has placed an “Unusual Activity Alert” on Art of Play’s business page, temporarily disabling the posting of content following the singer’s viral shopping complaint. A Yelp spokesperson confirmed the action to Mashable.

“This business recently received increased public attention, which often means people come to this page to post their views on the news,” the notice reads.

Yelp says it’s investigating whether content on the page reflects actual customer experiences rather than reactions to the viral online feud.

“While we don’t take a stand one way or the other when it comes to this incident, we’ve temporarily disabled the posting of content to this page as we work to investigate whether the content you see here reflects actual consumer experiences rather than the recent events,” according to the notice.

“If you’re here to leave a review based on a first-hand experience with the business, please check back at a later date,” the notice adds.

Credit: Screenshot: Yelp

The disagreement began on Oct. 10, when Clarkson posted on X that an Art of Play employee had treated her as though she couldn’t afford to shop there. She compared the encounter to the boutique scene in Pretty Woman, where employees dismiss Julia Roberts’ character based on her appearance.

At the center of the dispute was Molly, a mechanical singing bird. Art of Play said in an Instagram post that the bird was a permanent installation used in its magic shows and was not for sale. Clarkson pushed back with a photo of a $15,000 price tag on the “Singing Bird,” accusing the shop of misrepresenting the interaction.

The store also clarified that Molly’s creator, Seattle artist Bliss Kolb, had a nearly identical bird available for $15,000. It also said staff had offered to show Clarkson another singing bird that cost about $2,000, but she left before seeing it.

The exchange prompted responses (and memes) from people defending Clarkson’s right to describe a bad shopping experience and others questioning the impact of a celebrity calling out a small business, both on social media and Yelp. That distinction is central to Yelp’s policy. The platform says reviews written as social commentary don’t provide the firsthand information customers need. When media attention brings an unusual spike in activity, Yelp can temporarily disable posting; once activity returns to normal, moderators remove the alert and clean up the page.

Credit: Screenshot: Yelp

Art of Play has said it reached out to Clarkson directly to “clear the air.” In the meantime, anyone hoping to weigh in on Yelp will have to wait — including people who actually shopped there.

From YouTubers and TikTok stars to streamers and podcasters, Mashable talks to creators about how they built their platforms, the gear they swear by, and the trends they see coming next. Read more of our creator coverage, sign up for our Trending Now and Top Stories newsletters or get Mashable push alerts to discover the internet’s most exciting voices.